Reference

How We Handle Your Account Information

We collect what we need to verify your identity, process bKash, Nagad and Rocket transactions, and keep your account secure. You control what we store, how long we keep it, and when we delete it.

Account verificationPayment dataDevice access logsWithdrawal recordsSupport history
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bak999 How We Handle Your Account Information
PRIVACY ENQUIRIES

How to Reach Us About Your Data

If you want to see what personal information we hold, correct something that changed, or request account deletion, contact our privacy team through any of these channels. We respond to data requests within seven business days.

Live Chat Open the support panel in your account dashboard and select privacy enquiry from the topic menu. Our team will verify your identity before sharing account records or making changes to stored data.
Email Request Send your data access or deletion request to our privacy inbox. Include your registered mobile number and account username so we can match your request to the correct records without delay.
Account Settings Log in, go to account settings, then privacy controls. You can download your transaction history, update contact details, revoke device access tokens, or close your account and request full data deletion from that page.
DATA SECURITY

How We Protect What You Share

We encrypt account credentials, payment details and session tokens using industry-standard SSL. Device access logs and bKash, Nagad, Rocket transaction records sit behind role-based access controls so only authorised staff can view them when resolving a support case or fraud investigation.

Payment Data

When you deposit via bKash, Nagad or Rocket, we store the transaction reference and amount but never your wallet PIN or password. Payment providers handle authentication; we only receive confirmation that funds cleared.

Cookie Use

We set session cookies to keep you logged in, remember language preference, and detect unusual login patterns. Third-party cookies from game providers load only when you open a slot or live table, and you can block them in your browser settings.

Retention Period

We keep transaction records for the minimum period required by financial compliance frameworks, typically five years. Closed accounts and deleted profiles remain in archive for fraud prevention, then we purge identifying details after the retention window expires.

Your Control

You can download a copy of your data, update email and phone details, revoke device tokens, or request full account deletion from the privacy controls page. We process deletion requests within fourteen days and send confirmation when complete.

Privacy Policy FAQ

We collect your mobile number, email address, date of birth, and a username you choose. For withdrawals we ask for identity documents to verify your account and comply with financial regulations in supported regions.

We share transaction references with the payment provider to process your deposit or withdrawal, but we never store or share your wallet PIN, password or OTP codes. Payment authentication happens directly between you and your wallet app.

Yes. Log in, go to account settings, then privacy controls, and select download my data. We will generate a report with your registration details, transaction history, device access logs and support conversations within two business days.

Open account settings, select close account, and confirm deletion. We archive transaction records for the compliance retention period, then purge identifying details. You can request immediate removal by contacting support, and we will process it within fourteen days.

We use session cookies to keep you logged in and remember your language preference. Game providers set their own cookies when you launch a slot or live table. You can block third-party cookies in your browser settings without affecting core account functions.

Inactive accounts remain accessible for two years. After that we archive the profile and keep transaction records for the period required by financial regulations, typically five years, then delete personal identifiers. You can request earlier deletion by contacting our privacy team.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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